Returns & Refunds Policy

Due to the perishable nature of our specialty coffee and food products, we cannot accept returns on items once they have been shipped. If you encounter an issue with your order or receive damaged goods, please contact our support team within 14 days for a full replacement or store credit.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief description of the issue regarding your coffee or equipment.

• 2.
  Provide Documentation

  Attach clear photos of the packaging and product if you received items that were damaged during transit or are defective.

• 3.
  Review Process

  Our quality control team will review your request within 48 hours to ensure it meets our freshness and safety standards.

• 4.
  Resolution

  Once approved, we will immediately initiate a replacement shipment or issue a refund to your original payment method.