Frequently Asked Questions
Everything you need to know about our fresh coffee and specialty food products.
How do you ensure the freshness of my coffee?
We roast all our coffee in small batches and ship within 48 hours of roasting. Each bag is equipped with a one-way degassing valve and a resealable zipper to maintain optimal flavor and aroma.
What is the estimated shipping time for food items?
Standard domestic orders are processed within 1-2 business days. Depending on your location, shipping typically takes 3-5 business days to ensure your products arrive fresh.
Do you offer international shipping?
Yes, we ship our coffee beans and non-perishable food items worldwide. Please note that shipping rates and delivery times vary by country and will be calculated at checkout.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns on coffee or food items. However, if your order is damaged or incorrect, please contact our support team within 7 days for a replacement or refund.
Are your products ethically sourced?
Absolutely. We work directly with small-scale farmers and cooperatives to ensure fair wages and sustainable farming practices that protect both the environment and the local communities.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and fast checkout.